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Privacy Policy

Pharmacy Patient Advocacy Network (PPAN) recognizes that privacy is very important to our customers and we pledge to protect the security and privacy of any personal information customers provide to us. This includes customers’ names, addresses, telephone numbers, e-mail addresses and any information that can be linked to an individual.


As part of our commitment to our customers, PPAN has implemented the following comprehensive privacy policy. PPAN will protect and preserve customer privacy. We value our customers’ trust and we promise to safeguard the personal information that they share with us through purchases in our stores or online; the use of personal checks, credit or debit cards; entries in PPAN promotions; and visits to the pharmacy or website. PPAN carefully safeguards its customers’ pharmacy records.


PPAN pharmacists will not release individual prescription information without the customer’s permission, except as required by court order, subpoena, applicable law, or in individual cases when a pharmacist believes in good faith he or she has a professional responsibility to release the information because it is in the patient’s best interests. We never sell, trade or rent our customers’ personal or individual prescription information to outside companies or marketing firms. An exception would be in the rare event that a pharmacy is sold by the Company, in which case patient records may be transferred to the purchaser. The company collects, stores and uses aggregated pharmacy data that do not contain personally identifiable information. This aggregated pharmacy data may be shared with and used by our business partners to help us better serve and understand our customers. PPAN is especially sensitive to children’s use of the Internet.


PPAN does not intentionally collect personal information about children under 13 years of age without permission from their parent or legal guardian. We do not provide personal information about children to any third party except in accordance with other sections of this privacy policy. Customers have control of their personal information. PPAN will not release personal information about customers without their permission, except as required by court order, subpoena or applicable law, or as set forth below.


We do not sell trade or rent our customers’ personal information to outside companies or marketing firms, except in connection with the sale of a pharmacy, or in connection with PPAN loss prevention efforts. PPAN may utilize the services of third-party loss prevention specialists to assist it in cases of suspected fraud or theft, and may in connection with such loss prevention activities disclose personal information as is necessary. We will share personal customer information with our agents and trusted business partners for the limited purpose of providing services or information to our customers at our direction. Except as specifically set forth in this policy, we require our agents and business partners to follow our privacy policies when using customer information provided by PPAN. Our company does not collect personally identifiable information through passive methods that are hidden from the customer, except as described below.


PPAN treats personal and individual pharmacy information as confidential and restricts the number of employees who have access to it. We also follow strict procedures on its use. Employees who violate the Company’s customer privacy safeguards are subject to disciplinary action up to and including termination.


We welcome your comments and questions.